Legal notice

1. Business Details

Business Name: Achieva Agents
ABN: 30098715443
Business Address: Sydney, New South Wales, Australia
Email: support@achievaagents.com.au

2. Legal Notice

This website is operated by Achieva Agents.

By accessing and purchasing from this website, you agree to be bound by the following Terms, Policies, and applicable Australian laws, including the Australian Consumer Law (ACL) under the Competition and Consumer Act 2010 (Cth).

We reserve the right to update or modify these terms at any time without prior notice.

3. Terms of Service

Products & Information

We aim to ensure all product descriptions, pricing, and availability are accurate. However, errors may occur. We reserve the right to correct any errors and update information at any time without liability.

Orders

We reserve the right to refuse or cancel any order at our discretion, including but not limited to:

  • Product availability issues
  • Pricing or listing errors
  • Suspected fraudulent activity

If your order is cancelled, you will receive a full refund.

Pricing

All prices are listed in Australian Dollars (AUD) unless otherwise stated. Prices may change at any time without notice.

Shopify Collective Fulfilment

Some products sold through this store are fulfilled by third-party suppliers via Shopify Collective. This means:

  • Products may ship directly from partner merchants
  • Shipping times may vary depending on supplier location
  • Tracking information will be provided where available
  • Returns may be processed via the original supplier depending on product type

4. Privacy Policy (Australia – Privacy Act 1988)

We respect your privacy and comply with the Privacy Act 1988 (Cth).

Information We Collect

We may collect the following personal information:

  • Name
  • Email address
  • Shipping and billing address
  • Phone number (if provided)
  • Order and purchase history

How We Use Your Information

We use your information to:

  • Process and fulfil orders
  • Provide customer support
  • Improve our website and services
  • Communicate order updates

Sharing of Information

We only share your information with trusted third parties required to operate our store, including:

  • Shopify platform services
  • Payment processors (e.g. Shopify Payments, PayPal)
  • Shipping and fulfilment partners (including Shopify Collective merchants)

We do not sell or rent your personal information.

Your Rights

You may request access to or correction of your personal data by contacting us at: support@achievaagents.com.au

5. Refund & Returns Policy (Australian Consumer Law Compliant)

We comply with the Australian Consumer Law (ACL).

Your Rights

You are entitled to a refund, replacement, or repair if a product:

  • Has a manufacturing fault
  • Is significantly different from its description
  • Is unsafe or not fit for purpose

Change of Mind

We may or may not offer returns for change of mind. If you choose to allow it:

  • Items must be unused and in original packaging
  • Return shipping costs may be the customer’s responsibility

Return Process

To request a return, contact: support@achievaagents.com.au with your order number and issue details.

6. Shipping Policy

Processing Time

Orders are typically processed within [1–5 business days].

Delivery Times

  • Australia: approximately 3–10 business days
  • International (if applicable): 7–21 business days

Delays

We are not responsible for delays caused by courier services, customs, or supplier fulfilment delays (including Shopify Collective partners).

7. Limitation of Liability

To the maximum extent permitted by law, Achieva Agents is not liable for:

  • Indirect or consequential damages
  • Losses resulting from use or inability to use our website or products
  • Delays outside our control

Nothing in these terms excludes your rights under the Australian Consumer Law.

8. Contact

For any questions about these policies, contact us:

Email: support@achievaagents.com.au
Location: Sydney, NSW, Australia